Question 1

How fast can a plumber get here?

Accepted Answer

Active burst (water flowing, no shut-off): 1–3 hours typically. Confirmed leak with shut-off in place (water stopped, just need repair): 24–48 hours. We coordinate with USA Proflow Plumbing — Tennessee-licensed, currently our fulfillment partner for plumbing emergencies in Nashville and Clarksville.

Question 2

What does burst-pipe repair cost?

Accepted Answer

Single accessible pipe burst (open wall, easy access): $250–$600. Pipe inside a wall or ceiling (requires drywall removal): $500–$1,500. Multiple pipe bursts or extensive freeze damage: $1,500–$5,000+. Frozen + burst water heater connections: $200–$500 on top. Insurance typically covers the repair; you pay deductible.

Question 3

Will my insurance cover this?

Accepted Answer

Most homeowners policies cover sudden, accidental burst pipes from heating system failure or freeze damage — that is exactly what Winter Storm Fern caused. The water damage to your home (drywall, flooring, contents) is also typically covered. Pipes that froze because the home was vacant + unheated for an extended period are sometimes excluded — depends on policy.

Question 4

How do I find my main water shut-off?

Accepted Answer

Look for the water meter (usually outside near the curb or in a covered ground box). Inside the house, check where the main line enters — often a basement wall, crawlspace, or utility room. The shut-off is a quarter-turn ball valve or a wheel-style gate valve. If you cannot find it, call us — we will walk you through it on the phone or send a crew immediately. Shutting off water is the most important first step to limit damage.

Question 5

Do I need to dry the wet drywall and flooring myself?

Accepted Answer

Get the water flow stopped first (shut-off). Then move out anything wet (rugs, furniture). For active wet drywall, run fans and dehumidifiers if you have them — mold starts within 24–48 hours of water exposure. For severe water intrusion, we can also dispatch a water-damage restoration crew on the same call (separate scope from the plumbing repair, often covered under your insurance claim too).

Question 6

What is the Storm Fern permit fee waiver?

Accepted Answer

Metro Nashville Codes Department has suspended permit fees on plumbing repairs caused by the January 2026 winter storm. To use it, the homeowner must apply for the permit by August 31, 2026, and show that the work is for storm damage. The waiver applies regardless of contractor — your plumber pulls the permit, you claim the waiver on the application.

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